Terms of service
Policies
All of our leather products come with a lifetime warranty that covers faults in materials and workmanship. For this, it is important that the product is used for the purposes for which it was manufactured and that it has been properly cared for (read here... how to care for leather) as the warranty does not apply due to misuse, neglect, or regular wear and tear.
# Included Warranty
- Manufacturing defects (Full-grain leather is expected to present variations in color, elasticity, smoothness, fat lines, and scars, and it will develop patina - read here... about leather characteristics.
- Loose seams, or loss of binding (final seam)
- Metals that arrive defective or malfunctioning (must be notified within 7 days of receipt)
# not part of the warranty
- Leather damage as a result of negligence, improper use, or normal wear and tear- read here about leather regular wear and tear.
- Hardware is under warranty if it arrives at your home with a manufacturing defect or malfunction and we have received notification within 7 days of receipt. In other cases, metals are not part of the warranty, as it depends on the use.
- Seams that are damaged, even if accidental, by a knife or scissors or any other sharp object that damages the seam.
- Products with defects resulting from misuse will not be exchanged or repaired.
- Items destroyed by accident, such as if placed in the washing machine and dryer, or eaten by a dog (Trust me, your dog might enjoy chewing on a delicious piece of leather